Cleaning every inch and corner of an
office space or home may be tiring and frustrating
at times. But all those are gone when after every
work; you are rewarded by just these words: “You did
a good job” or “I like it!” These words mean that
your business may be going to the top because the
outcome of your work is well done and very
professional. If you want those words to be put as
referrals for other future clients, then you may ask
for it. By doing referrals, clients will flock from
every corners of the state.
Bear in mind that your clients must
be satisfied with your services. Even so, it may be
hard to convince clients to do a bit of testimonials
for you. Yet, there is still a way to get what you
want while not begging for those clients to give you
one. All it takes is hard work and dedication to
your work.
When you are scheduled to do the
cleaning, be punctual in each customer. Punctuality
gives off first impressions, so remember to be on
time. If something comes up and your work must be
delayed, call beforehand and explain the situation.
Your customer will surely understand your situation
as long as you give proper protocol.
There are times when you get
complaints from clients, so answer to it as soon as
possible. If you feel that your company is in
liability, then admit your faults and try to correct
them yourself.
Be professional in front of a client;
whatever the situation it may be. Even if you are
just dropping off supplies or show up for a meeting.
Don’t also forget to turn off your cell phone to
avoid interruptions, especially in meetings.
Always be polite and courteous at all
times. A client will commend you for not failing to
be well-mannered in front of him.
Once that you have shown to your
clients the professionalism of your work, it’s time
to get that referral that you want. Here are a
couple of things that you can do:
-
While sending out a monthly bill,
insert referral forms as well. The referrals may
be answered by the client or can be given to
other customers who are looking for cleaning
services. Add a tracking number or form to
identify the credit of the referral.
-
Let your customers know how much
you appreciate doing business with you by
sending out newsletters; and add that you are
also accepting other customers. This is a nice
way of asking that your customer can refer your
company to his friends and associates.
-
Schedule appointments with your
current client and have a quick meeting. Ask
your client if there are no problems with the
situation. You may also request to send them a
referral form in case if they have friends who
are in need of a cleaning service.
-
If things go well with your
client, ask for a testimonial. Then you can
print a part of their statements on a referral
form.
When you receive referrals, show your
gratitude to that customer. Referrals from clients
are a sure way of growing your business in every
part of the industry. All you have to do is get your
work done and always treat clients the best way that
you can.
